Contact us#
maru is an independent marketplace and job board built for New Zealand’s Korean community, serving Auckland, Wellington, Christchurch and beyond. We’re a small team based in New Zealand and we read every message.
The fastest way to reach us is by email at [email protected], and we reply within one business day. Our support hours are Monday to Friday, 9am–5pm NZST. You can also download maru on the App Store to get started.
maru is operated by Half Full, based in New Zealand.
Frequently asked questions#
The guides walk through every part of the app step by step, with the buttons named as they appear on screen. The short answers:
How do I post an item for sale?#
Sign in, open the Goods tab and tap +, then List a used item. Add up to five photos, a title, description, price (0 means free), condition, category and the suburb you will trade from, and tap Post. Full walkthrough: Selling an item.
How do I contact a seller?#
Tap Chat with Seller on the listing. The conversation stays inside maru, so you never share your phone number or email. See Chat and messages.
Is maru free to use?#
Yes. maru is free for both buyers and sellers. There are no listing fees and no commissions.
How do I post a job listing?#
Job listings are added by the maru team so the board stays free of duplicates and scams. Email the role, pay, hours, location and how to apply to [email protected] and we will list it, free of charge. Browsing and applying is covered in Finding work.
Can I edit my listing after posting?#
Yes. Open the listing and tap Edit, or use Change Status to reserve it, mark it sold or relist it. All your listings are under My Used Goods on the My page.
How do I report a listing, message, or user?#
Tap the Report icon in the header of any listing, post, profile or chat. Reports go straight to our moderation team, and we review them within 24 hours. You can also block the person from the same screen. See Your account and staying safe.
I forgot my password.#
There is no self-service reset yet. Email [email protected] from the address on your account. If you added a passkey or signed up with Google, Apple or Kakao, you can still sign in with those.
Staying safe on maru#
Most trades on maru happen safely, and a few simple habits keep it that way.
When buying, meet the seller in a public place during daylight and inspect the item before you pay. Use secure, traceable payment methods, and never pay in advance to someone you haven’t met.
When selling, meet buyers in a public place and accept secure payment methods only. Never share your bank login or personal banking details with anyone.
We help by reviewing reported content within 24 hours, removing scams and prohibited items, and enforcing strict Child Safety Standards against abuse and exploitation.
If something feels wrong, stop and email [email protected] — we’d rather hear about it early.
Technical issues#
Hit a bug? Email [email protected] and let us know your device and OS version (for example, iPhone 15 running iOS 18), what you were doing when it happened, and a screenshot if you can attach one. The more detail you share, the faster we can help.
Feedback and feature requests#
Got an idea to make maru better? We genuinely want to hear it — send it to [email protected].
Legal#
You can read our Privacy Policy, our Terms of Service, and our Child Safety Standards for the full details on how maru operates.